Support Contract Coverage

Operational Models
- Single User – Single Property
- Multi-User – Single Property
- Single User – Multi-Property
- Multi-User – Multi-Property

Point of Support Models
Single Property: Individual hotel calls Data Plus for support.

Multiple Properties or Multiple Databases: Individual hotels call the central location where the database is maintained for support. Only the central location calls Data Plus for support.

Individual hotels call Data Plus for support.

Application Specialists are available by phone Monday – Thursday 8:30 am – 8:00 pm EST and Friday 8:30 am – 5:00 pm EST. Many questions can be answered over the phone or through email. Upgrades and research into more complex issues are conducted via internet connections using an approved communications software product.

Point of Support Coverage Covered:
Application support
* How to use a particular function
* How to correct an error
* How to use the available tools to reconcile

Updates
* Software to correct bugs
* Software enhancements
* Installation of software updates

Items not covered (but can be handled and are applied an hourly rate)
* Reconciliation of hotel accounts, such as General Ledger Trial Balance being out of balance
* Database corruption
* Configuration issues related to new hardware, such as PCs and printers
* Network configuration
* Custom Statements

Additional Services
* Check Customization
* Chart of account conversions
* Data conversions
* Additional databases or properties
* Transferring servers
* Training